In Nov I started being charged for premium Netflix through Virgin for £11.99. I immediately cancelled my direct debit, as I've never had a Netflix account - which I've even confirmed with Netflix. I also don't have a TV package with VM and haven't for at least a year now.
After a lengthy complaints procedure I was refunded and the charges wiped,or so I thought. They merely credited my account as I was going to be out of contract. So now the charge has been added once again.
I have never had a Netflix account under any details I use for VM, I dont have a TV package, while I do have access to a family member's Netflix if that is the root then there's some very very serious GDPR concerns that I'll be raising with MSE to investigate.
I just want to pay what I'm meant to pay, and not have VM charge me for services that I don't have (and aren't theirs to charge for). So if anyone from VM can help me with that simple request then please let me know. Else I'll be disconnecting my services.
3 weeks and no reply, no reply from my latest complaint either. I'd blame the current situation but in the 10+ years (on and off) that I've been with VM I've had nothing but bad experiences with their customer service. Now being threatened with late payment charges on my account as while I've paid my latest bill I won't pay the £11.99 that's outstanding for Netflix that I DO NOT HAVE.