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Christy_D
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Message 161 of 167
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Re: NEW BUILD CONNECTION

I should be able to help with this. 

I have sent a private message to you already. If you can private message me the full address with postcode I'll look into this now.

Many thanks

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


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broaders
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Message 162 of 167
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Re: NEW BUILD CONNECTION

Hi, I have moved to a new build area 10 years old that has not got services but there’s an active customer on the same street who has taken a cable from a different street I have done the same I’m at a loose end to get my address on the system can you help or point me in right direction,

thanks,

Michael.

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Christy_D
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Message 163 of 167
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Re: NEW BUILD CONNECTION

Hi there @broaders 

Let me take a look into this for you

I'll send over a private message to take some details

Thanks

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


lbnorth
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Message 164 of 167
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Re: NEW BUILD CONNECTION

Hi

I'm having the same challenge, due to move into my new build property in April.

It's wired for Virgin Media and the developers have confirmed it has been completed.

Neighbours have connections and services already but my address isn't showing as connectable so I can't order my service installation.

Have called the helpline but again not getting anywhere.

Please can someone help as I need my package for working at home.

Thanks

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Christy_D
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Message 165 of 167
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Re: NEW BUILD CONNECTION

Good Morning @lbnorth 

I'll pop you a private message to take some details and we'll check this over

Thanks

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


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lbnorth
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Message 166 of 167
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Re: NEW BUILD CONNECTION

Hi Forum Team, I'm hoping one of you can help. Following my post a few weeks ago I am still no further forwards to being able to get connected - please can someone reply as I am due to move in imminently. Thanks

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Daryl_l
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Message 167 of 167
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Re: NEW BUILD CONNECTION

Hi there what has been said about why you cannot get connected?

Thanx

Daryl 

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