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My bill

Andygalloway
Joining in

on ‎08-04-2023 23:21

I wasn't to pay my bill. But virgin won't let me. I had ordered sky sports in December. I canceled this in February. I do have the confirmation email of this. And then moved house. Virgin are now saying I re subscribed to sky sports which I didn't and are refusing to clear it from my account. Also they are saying a re subscribed on the w1st of Feb. I couldn't have as this was the day before my vigin media tech came out and installed a line for me to be on the Internet. 

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Ashleigh_C
Forum Team
Forum Team

on ‎10-04-2023 08:34

Hi there @Andygalloway 

 

Thank you so much for your post and welcome back to the community forums, it's great to have you here. 

 

I'm so sorry to hear that you have faced this issue with your service and we can fully understand your frustrations.

 

I'd be happy to look into this with you via a Private Message. I will pop you a PM across now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.
 

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