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My Virgin Media Incorrectly Stating Not A Customer After Home Move

Hello, 

After completing a home move 2 months ago with Virgin Media my online 'my virgin media' account is still showing my old account number, stating that I am 'not with Virgin Media anymore' and restricting my access. 

A member of the tech team has already tried deleting my old profile from the 'my virgin media' database but this didn't work.

Please can somebody help activate my profile with the correct account number? It is in the system somewhere as I have received a bill breakdown via email for my new account number despite not being able to see this when I log in. 

Thanks!

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Re: My Virgin Media Incorrectly Stating Not A Customer After Home Move

Good evening I should be able to help with this

I'm going to send you a private message if you could supply me with what I require I can get this done

Regards

Derrick

 


Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: My Virgin Media Incorrectly Stating Not A Customer After Home Move

Hi Derrick, I am having the same problem my services have just moved over the other day and isn't linked to my email anymore. 

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Re: My Virgin Media Incorrectly Stating Not A Customer After Home Move

Good morning

If you could send me the following in a private message I can see what I can do

Your account number from your old property and area reference

Also your account number for your new property and area reference

Please send this via a private message only and do not post on the forum page 

Regards


Here to help! I'm a technician helping out whilst working from home. Find out more


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