Moving to a brand new home - Need VM contact for network

[dnmnc]

I am moving to brand new house next month and right now, it is saying that VM is not available at that postcode.  However, I have been told by the developer that VM will be available, and it is just because it is brand new that VM don't have it recorded yet.  I need to corrobarate this with VM, as they will surely have experience with new post codes and what their network will be covering.  However, I am struggling to find a way to contact VM to get this information and be able to inform them of the move.  As it currently states the postcode is not available, the only option from the automated proces is to cancel the account, so I am going to need himan intervention on this.  

Does anyone know where I need to go to solve this, please?

[Paul_DN · Accepted solution]

Hi dnmnc,

Thank you for reaching out to us in our community and welcome, sorry to hear your new build property is showing as none serviceable , I will be more than happy to help further, I will send you an invite into a private chat, once received please click on the envelope to accept.

Regards

Paul.

[dnmnc]

Thanks, Paul.  Appreciate your reply.  I can't find the private chat, though.  Is it on the top menu bar? 

[newapollo]

Hi @dnmnc 

Just in case you still need help to access Pauls PM

If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox.

If you are on a mobile/tablet device then click on the little circle icon in the top right  and then select 'Messages

[dnmnc]

We got in contact.  Thanks for the help.