Moving home is a joke

[MugenGT]

Hi

I moved home on the 8th of january and i let virgin media know a week before moving

I was told my internet will be upp and runing on the new address on the 4th of February. On the day of the instalation i received an email that my instalation date have changed to the 11th of February. And now just 5 minutes ago i received another mail that my instalation date have been changed for the 27th of February. You guys having a laugh over there or what? That is now already a month without internet.Why is it so hard to find an engineer who can run through a cabel on the wall? There is a guy with a virgin media van just 3 houses away from us. I will have to cancell virgin if i can not have the installation on the 11th of February as i will need it for my work.

Kind Regards

[Kath_F]

Hi MugenGT, 

Thanks for taking the time to post about your issues in the Community. ⭐

We're sorry to hear that your installation has been delayed at your new property. 

This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. Just click on the little envelope at the top right-hand side of the page to access your inbox.

Thanks,