Moved house - they reset my contract

[adrewetx]

I moved house in December.  I kept the same package.  Looking at my documents, it looks like they reset my contract for a further 18 months.   Is that right?   I was told at the time, that the contract would be unchanged.

[Steven_L]

Hey @adrewetx,

Welcome to the community and thanks for taking the time to post your issue on the forums.
I’m sorry to hear of the issues that you’re having with your contract at the moment, when you moved have you changed any part of your package at all or is it just a like for like package with only your address changing?

Regards,

Steven_L

[adrewetx]

Good news.  All sorted.   It was an error in account management.

[Travis_M]

Hi @adrewetx

Thanks for your response

Absolutely great to hear this is now sorted for you. I hope you have a great day and be sure to contact us if you do require any further assistance.

Regards