Moved House and then billed double

[Kensevo]

Solved: Charge double on bill and fexi fee for moving addr... - Virgin Media Community - 4960691

Hello, 

As with the above case I moved house and was assured there would be no additional charges or change to my package I only had for a few months before moving.

I was spending £32 a month and now I am being charged £64 a month and got charged an extra £45 on the move too.

My account is now broken on the app too stuck on the old account and says my account has been disconnected but I can log in with no issue on a web brower.

[Tom_W1]

Hi @Kensevo thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here.

I note you have posted in an alternative thread about your issue, which I have responded to and also sent you a PM to investigate this further.

Please respond to my PM and we'll do our best to get things sorted for you.

Many thanks