Thank you for making your first post regarding a default on your credit file, I'm really sorry for any stress this is causing you due to your mortgage application.
In order for us to investigate this we will need more information from you. Please send a copy of your credit file to us and we can look at the entry for you. Please note the overall turnaround for a credit file resolution can take up to 28 days from the day we receive a copy of your file. You can send this via email or post to the following: firstname.lastname@example.org Or Consumer Underwriting Services, Virgin Media, Eagle Court 3, Coventry Road, Sheldon, B26 3RZ