Money Grabbing Cancellation Policy When Moving Home
I just informed Virgin Media to cancel my broadband and phone service (off contract) due to moving house 2 weeks hence. I only leaned the move date yesterday after exchange of contracts yet VM insist on giving 30 days notice so I will be charged for period when I have no service. What a money grabbing policy! No other utility service applies such a lock in period for a house move,
I'm pleased to see the back of Virgin Media with their excessive charges and useless customer service.
Re: Money Grabbing Cancellation Policy When Moving Home
What, you agreed when you took out a VM contract to terms that are quite clear that you have to give 30 days notice, and you then think it "money grabbing" when the company stick to the terms?
You've just agreed to a very complex contract of sale for property. Will you be complaining in a few years time that something you've just signed for in blood doesn't meet with your approval and shouldn't apply because you think it unfair?
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On the plus side, it was only last week that VM changed it's policy on home moves to actually benefit customers, so that customers moving to a home not connected to its broadband network will be able to leave without paying an early disconnection fee.
If not moving home and still in contract however the EDF will still apply.
The Early Disconnection Fee is separate from the 30 days cancellation notice and had previously been capped at £240.
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
I don't work for Virgin Media.
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Thank you for coming back to us about your situation. We're very sorry to hear that you'll be moving away from us. Unfortunately, if you are moving to another provider within your contracted period, you may incur Early Disconnection Fees.
As a communications company, we are regulated by OFCOM, who have reviewed our policies.
If you're unhappy about the charges, you can raise a complaint with us via our website: Make a Complaint.
Please let us know if there's anything else we can do to help.