Virgin Media Community

[Jellybean5]

789 not working need help been cut off live chat not working either 

[Melissa_F]

Hi Jellybean5,

Thanks for your post and welcome to the community. 

I'm sorry you've been having problems getting in touch with our team.

What is it you need help with? I'd like to help 🙂

Let me know.

Thanks

Melissa

[Jellybean5]

I've had covid 19 virus was really poorly been restricted and I can't ring 789 from my mobile and the live chat no one ever replies back been waiting since Friday dinner time I can pay my bill tomorrow but mhs test and trace have been calling me has need contact with them due to virus etc but they can can you help me get my account back in till tomorow please  

[Melissa_F · Accepted solution]

I'm sorry you've been ill from the virus 😞 I can appreciate you need the phone. 

I will need to have a look at your account, as if it's barred, you should still receive incoming calls. 

I'll pop you a private message now to take your details.

Thanks

Melissa