Menu
Reply
Highlighted
  • 9
  • 0
  • 0
Joining in
242 Views
Message 1 of 3
Flag for a moderator

Main account holder showing as secondary account in my virginmedia

After a recent change to the main account holder following divorce, when I login to my virginmedia I show as the secondary account. I know this is not true as I can access my billing details and manage other stuff. Please can this be resolved.

0 Kudos
Reply
Highlighted
  • 9
  • 0
  • 0
Joining in
233 Views
Message 2 of 3
Flag for a moderator

Re: Main account holder showing as secondary account in my virginmedia

Have just checked again and I cannot get access to my bills, it says i do not have permission, very annoyed and frustrated.

0 Kudos
Reply
Highlighted
  • 3.08K
  • 236
  • 306
Forum Team
Forum Team
228 Views
Message 3 of 3
Flag for a moderator

Re: Main account holder showing as secondary account in my virginmedia

Sorry to hear that you're having issues with your online account.

 

I can take a look into this for you but would need to do this over a private message, so that we can pass through account security, confirm all the details and get this resolved.

 

I will pop over a private message in the next few moments.

 

Regards

Steven_L

0 Kudos
Reply