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taylordjn
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Login to Virgin Media

I've been able to login with my hotmail address up until yesterday.  What's up?

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Re: Login to Virgin Media

Hello Taylordjn,

 

Have you been able to access your account since your post? 

 

If not, please let us know and we can investigate further for you if needed.

 

Thank you, Emily.

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taylordjn
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Re: Login to Virgin Media

Hi Emily.  No, still cannot get in.

 

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Re: Login to Virgin Media

Thank you for the update Taylordjn.

 

Can I please just confirm a few things with you in regards to this?

 

Does the page show any error message or code when it fails to log in? 

Have you tried to reset the password to see if this may rectify the issue?

Have you tried logging in using a separate device or web browser?

 

Let us know how these checks go and we can help further if needed.


Thank you, Emily.

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taylordjn
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Re: Login to Virgin Media

Yes, tried all those.  Initially says wrong password or username.  Reset password attempts (3) - does not reset on following emailed link.  I get "oops, page you were expecting is not here..." after keying new password.  Your support people got same result when I called them.

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Helpful Answer

Re: Login to Virgin Media

Thanks for confirming, 

 

I've popped you over a private message so I can take a closer look at this for you 🙂

 

Kind regards, 

 

Alex_Rm

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taylordjn
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Re: Login to Virgin Media

Thanks for your help.

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