on 26-05-2021 21:34
Hi, I would like to leave Virgin immediately but I paid on the 17th May. Will I get a refund for the remainder?
on 11-06-2021 15:59
Thank you for the update @violinov.
We truly apologise that you experienced this when cancelling your service. We can understand the frustration caused by this.
I have had a look into your account and can see you spoke to our team this afternoon regarding this. When you spoke to our team what was discussed? Did they confirm if your cancellation request was processed?
Please get back to us when you can.
Thanks,
on 11-06-2021 16:08
Hello, yes the last person I spoke to confirmed it is. He also confirmed calls are recorded.
Thank you
on 11-06-2021 16:13
Thank you for letting me know @violinov
Did they also provide reason for the received contract email?
Thanks,
on 11-06-2021 16:30
No, I didn't call after I received the email as I am tired. I do hope it's just a timing error by the system. As I first agreed to renew it and then I cancel it as I was rejected the promised deal.
Let's see what will happen next week 🙂
Thank you
on 11-06-2021 17:07
Please keep us update on this and let us know if you need any further help. As always we are happy to help 🙂
Many thanks,
12-06-2021 01:56 - edited 12-06-2021 01:59
If I was you, I would not trust them, in my experience, they seem to have a call centre culture of mythomania. Tell them you will only talk to them in writing snail mail perf. But email is fine too. Can I send you a PM?
on 15-07-2021 14:09
Hi . An update...
I got now a bill for 31 pounds and also my disconnection date would be 25.07 so I should expect a final bill :D:D:D:D
I mean what is this a joke by them?
By the way, chatted with an agent for like 1 hour and the chat crashed too...
This service was supposed to be stopped like 2 months ago.
It seems like its just the beginning of a long and annoying route...
No comments
on 15-07-2021 17:02
Sorry to hear this is still ongoing, violinov,
I'll send you a private message to confirm your account details
Cheers,
Corey C
on 15-07-2021 17:26
@violinov wrote:.....
This service was supposed to be stopped like 2 months ago.
......
Ditto. 2 attempts to cancel TV and on my 3rd with BB.
I have called twice in a few days to get them to confirm the date and values of final bills. Clearly stating no changes just read what it says on the screen.
They've been losing customers quarter on quarter so they should know how to process it properly.
When they mess up leaving they are guaranteeing the customer doesn't come back.
on 15-07-2021 17:34
I was on 50.74 monthly at the moment. Then a guy named Zafir - pretty cool guy I must say, very understanding offered me the same speed for 21 pounds... I still said no. Then I started receiving emails by bots saying does 35 pounds a month 200 mbps would make you stay with us...
Zafir is my last source to go, as he told me any issues to call him. I'm just waiting now to see how it goes....
I mean... whatever