Thank you for reaching out to us in our community, in regards to your Amazon prime code this can take up to 14 days to receive, the 360 box is an upgrade the the v6 is still a current box we still use, if you do wish to upgrade to this I advise you to have a look on your online account under my offers to see if available yet.
It always comes up OOps something went wrong.. and that has ALWAYS been the case. So can't tell about the 360 box upgrade.
As regards contracts, seems many have been offered the Ultimate Ooomph package cheaper than me when they renew. Is this b/c they got through to a British call centre? Although, tbh I wouldn't mind paying what I currently am if I had 1g included.