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Is it possible to change the email my account is registered with?

I set up my account years ago with an ntlworld email. It has since been compromised (by virgin not me, but that's a whole other story I know!), and I have moved all my email to a virginmedia.com address. However my account is still registered to the ntlworld one. I want to change it to the vm one so I can eliminate the ntl altogether (and free up an email address to boot), but I have tried before without success. Has anyone managed to have the registered email changed - and if so how?! Thanks

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Re: Is it possible to change the email my account is registered with?

Hello

If you goto https://my.virginmedia.com/my-profile/view login and once logged in click on change next to the username and that will allow you to change the email address / account.

Regards Mike

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Re: Is it possible to change the email my account is registered with?

Thanks for the reply 🙂 I tried that, but it need to be a "new" username (email) and I want to use the vm I already set up.... "Sorry, this username is not available. Please enter another username and try again."

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Re: Is it possible to change the email my account is registered with?

Hello

Yep you cannot use an account that is already setup, I am afraid.

Regards Mike

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Re: Is it possible to change the email my account is registered with?

That is a real pain! I guess I could invent a new one just for this purpose... ho hum thanks for the replies

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