My install has been cancelled 15 times in a row. Not that Virgin tell me, they just don’t turn up.
Calling support gets me nowhere. Just lies.
I’ve complained but no one is calling me back.
Today, 15th scheduled day, support said they had spoken to the install team. Definitely on their way. What is your mobile number we’ll call you if there’s any disruption. Please make sure you’re at home. Can you guess what happened? Correct. Nothing. I spent another hour on the phone on hold until trying to speak to someone until the call centre closed and my call cut off.
I’m at a loss. Perhaps someone at Virgin reads this and can explain what is going on and how they can resolve this. My partner has gone to stay with family as she can’t work from our home.
Re: Install cancelled 15 times - help? Beware support
25-10-202009:10 - edited 25-10-202009:10
First call to support got transferred three times until they disconnected me.
Called back and spoke to a manager. Lack of notes on my account suggest no one has done anything at all so far.
Contrary to my online account, nothing will happen today. He has no idea what is going on. I can’t complain because they are closed. They can’t look into the issue today because the install office is closed. Try again tomorrow.
I am sorry to hear that you have had some issues with getting your services installed. I can see that you spoke with someone today regarding this, are you able to confirm that they have been able to advise you further regarding this matter?