Virgin Media Community

[GBHammerhead]

Been incorrectly billed for my new contract. Spoken to billing and they say I have to speak to Oomph team. They then put me through and message says office closed ( at 12.30p.m!) and cuts off? 

Seems no one can sort this out. No external direct number for this team. Tried for 1 hour with chatline last night and this also failed! It is just incredible how poor customer service is. 

Any suggestions on how I can get this resolved! 

[spgray]

billing issues can't be dealt with on the forum, so you'll need to try calling again.

[GBHammerhead]

Have been trying to get hold of Oomph team to sort out my billing as they have been overcharging me! 

Billing keep passing me to the Oomph team and I get a message saying Oomph Team closed in middle of day and then line goes dead!

Just terrible Customer Service!