I'm at the point where I don't know what to do anymore. You are causing me so much undue stress because I cannot cancel my contract.
You are literally making it impossible for me to cancel my contract. I've now rung through to your number on multiple occasions on different days, told i'm being transferred to correct department and then the calls hangs up on after a few more rings.
I want to leave. I am leaving my house and don't need the services anymore.
How do I raise a complaint? Don't tell me to call a number, that's a stupid answer.
I also don't want to hear "we understand your frustration". No you do not. You are not in my position and I am just another number on your tally of customers for which you have no real care or understanding for.
I just called in again, was told "Don't worry, I will not drop your call. I can see we've already lost you a couple of times". I'll give you one guess as to what happened. Total call time 33 minutes, to add to the multiple hours I've already spent trying to call.
So, how do I cancel and give my 30 days notice without being charged again? How do I get someone to contact me back instead of wasting endless time on hold with no end result?
