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Barraldinho
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I cannot access the email address that setup my account -nor the security questions or password HELP ! !

PLEASE - I need help 

my ex-wife setup our account about 15 years ago when it was still BLUEYONDER - before VIRGIN took it over- I only know the email address used to setup the account - I do NOT know the password I do NOT know answers to the security questions

because of this I have NO WAY to even phone virgin media- because they ask for password characters BEFORE talking to a human- NOT VERY GOOD !

I have NO WAY to login as I do not know the password - I have NO WAY to reset the password as that email account no longer exists I cannot access it

I have NO WAY to supply answers to security questions - 

 

So I have 2 questions please -

(1) HOW can this system be allowed to make such a glaring omission- this is more a complaint that an actual question

and crucially

(2) HOW DO I UPDATE MY EMAIL ADRESS USER ID AND PASSWORD SO I CAN ACTUALLY SIGN IN AND PAY MY OVERDUE BILL

 I can supply recent bill details- my address- my landline number- MY DOB - my bank details  -previous direct debt details - BUT I have no Virgin mobile number so I cannot receive texts - your system will not recognise my normal mobile number on O2 - 

THERE IS NO SOLUTION I CAN FIND ON YOUR HELP DOCUMENTATION - I URGENTLY NEED TO ACTUALLY TALK TO A HUMAN BEING  AND GET THIS FIXED 

IS THAT POSSIBLE PLEAAAAAAASEE???

Many Thanks

Mr BB

 

 

[MOD EDIT: Post split to create own thread]

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Gareth_L
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Re: I cannot access the email address that setup my account -nor the security questions or passwo...

Hi Barraldinho

Thanks for your post 

Providing the account is in your name, I can send you a private message to pass security with additional questions 

Then we can take it from there and get you all set up 

If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L
 

 

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