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Message 31 of 86
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Re: How to pause your Sky Sports subscription

Do we have to fill this form in every month until sports return, is it a one off payment, or is it auto applied for every applicable month?

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Message 32 of 86
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Re: How to pause your Sky Sports subscription

The email from Virgin said I need to do nothing as it is automatically paused until sport resumes. 

The credit represents one month so I presume fresh credits will be applied each month.

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Message 33 of 86
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Re: How to pause your Sky Sports subscription

What I find strange is that you have to fill in and submit this form.  Why can you not log in and do it from your Virgin Media account?  Or as someone else stated credit all customers who have Sky sports etc in their package.  We are paying for something that we are not getting, surely a breach of contract?

Jim

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Message 34 of 86
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Re: How to pause your Sky Sports subscription

'credit all customers who have Sky sports etc in their package...'

unlikely because the channels are still broadcasting. i'd guess sky don't want to do it automatically because of the cost. hence it isn't being widely advertised. not everyone watches martin lewis.

it's a bit like the holiday companies who are only offering vouchers on their websites. to get the cash back you have to ask. there is no automatic refund there either. same reasons apply i would think.

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Message 35 of 86
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Re: How to pause your Sky Sports subscription

Jim, I logged into my Virgin Media account and did it from there.

Within two days my account has been credited with £27 for Sky Sports and £9.25 for BT Sport

Pity that I had to find out about this refund elsewhere, and not from Virgin !

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Message 36 of 86
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Re: How to pause your Sky Sports subscription

Hi Kev I have been back to virgin and they said no. VIP, ooomph and discount packages don’t qualify for sky sports freeze on virgin 

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Message 37 of 86
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Re: How to pause your Sky Sports subscription

I was told 3 times from virgin that I don’t qualify as 

1. I’m on the oooommmppph bundle

2. Loyalty discount

They said that’s why I don’t get a reply for £34 reduction and won’t.

 

after three times where do I go now

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Message 38 of 86
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Re: How to pause your Sky Sports subscription

I have the Bigger Oomph bundle + Sports which includes a 12-month Sky Sports discount. I have got credits for Sky Sports (£29) and BT Sport (£9.25). 

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Message 39 of 86
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Re: How to pause your Sky Sports subscription

Hi I finally got my pause discounts. How do we know what bill we should be recharged from and will it be prorated  

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Message 40 of 86
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Re: How to pause your Sky Sports subscription

Perseverance !!
Log into your account in a couple of days time and it should be there. I also got an email from Virgin confirming everything within a week. Nice one !
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