Does anyone know how to contact Virgin Media? Calling 150 says the wait time is over 6 hours. The Live Chat function on the App used to work, but it's stopped working on Monday - the only message you ever get is "We're sorry Something's up with our messaging service at the moment, please try again soon. OK". Have tried twice a day for the last four days - what does Virgin consider as 'soon'?
Thanks for coming back. It's a billing issue, so probably not something to deal with in the open. And why it's been so important to me to get through and resolve. Problem now though is that the new app seems to have a stability issue - have been connected 8 times to Virgin staff members this morning, and each of them has had the conversation cut out at some point. And you can't just carry on where the connection was cut off - you have to start from scratch each time. Really frustrating.
That would be great. No, haven't spoken to anyone since this all started Monday of last week (which is when the message functionality was removed from the old app, but the error message just says to try again later!).