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How do I report an open or damanged box cabinet?

How do I report an open or damanged box cabinet?

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Re: How do I report an open or damanged box cabinet?

You can post the details here or call 0330 333 0444.

Virgin are usually very slow to fix cabinets so don't worry if nothing happens after you report it.
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Re: How do I report an open or damanged box cabinet?

Hi,

The open AND damaged Virgin Media cabinet is on Nesbite Grove, B9 5TE.

See attached pic:

thumbnail_20190919_164025.jpg

Regards,

               Ibrar

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Re: How do I report an open or damanged box cabinet?

Hi folks

An open cabinet (number 65601403) I noticed near my house - grid reference TQ 04669 64465

fullsizeoutput_29d7.jpeg

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Re: How do I report an open or damanged box cabinet?

Two boxes I have see that are open

First one has a ref c01305

The second is one on the slip road on the A10 before  Southbury Road going on northbound opposite DFS. The number has faded so can not provide the number

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Re: How do I report an open or damanged box cabinet?

Hi Vim1965,

 

Thanks for bringing this to our attention. We will get this reported to our networks team and they will get this issue resolved as soon as possible.

 

We can find the location from the reference number you have provided which is a great help.

 

Kind regards Jodi

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Message 7 of 18
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Re: How do I report an open or damanged box cabinet?

There is an open street cabinet at London N6 5HE. This is the corner of Highgate Hill and Cromwell Avenue.

I have wedged it shut with ivy stem but this will not hold.

I noticed too that the backplane of the equipment inside is not attached to the rear of the box so the whole internal 'gubbins' including all the patching cable connections is resting at a funny angle directly on the ground. A simple enough fix with the right bolts I imagine.

Is it correct that there is no longer a phone number for reporting such issues? The one inside the box is not operational. A new sticker for the inside of the box with contact details would be useful too!

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Re: How do I report an open or damanged box cabinet?

Hello iaeon

 

Thank you for taking the time to make us aware of the open cabinet, I have raised this with the field maintenance team to attend, repair and secure as soon as possible.

 

Thanks

 

Rob

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Message 9 of 18
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Re: How do I report an open or damanged box cabinet?

Hi there, could I please report an open cabinet on Springrice Road, London, SE13 6HS. 

Box.jpg

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Re: How do I report an open or damanged box cabinet?

Hi JonUnited,

 

Thank you for reaching out to us in our community and bringing this to our attention, I am unable to see the image, please can you post the picture here and provide the door number nearest to the box so I can get this reported for you ? 

 

Regards

 

Paul.

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