I have sent a recorded delivery letter to the Sunderland address advising that I wish to cancel my contract due to the forthcoming price increase.
How do I know that they are actually carrying out my instructions?
What is the procedure?
Do they confirm that they are in the process of cancelling my account or do they just do it?
An advantage of cancelling via a Record Delivery letter is not having to worry about those issues after Royal Mail confirm delivery; date of delivery is when 30 days notice period starts. If you still have concerns post back here and wait for the forum team to respond.
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Re: How do I know that Virgin are carrying out my written instruction to cancel my account?
Thank you for your post.
I am sorry to hear you have some concerns regarding the cancellation of your account. We don't usually process cancellations/disconnections from here, but given what you've mentioned in your posts on here, we are keen to help and ensure that your request is processed.
I'll pop you over a PM now so I can take some more details and look into this for you.
Please find my message over at the purple envelope