Virgin Media Community

[Anonymous]

I changed my package to a cheaper one last month and received a new contract and price but Virgin is still debiting the old price. I need to discuss this with Virgin but its phonelines are constantly busy the email system is always down and there doesn't seem to be a chat facility. Can anyone help with some advice ?

[newapollo]

VM don't have a customer facing billing email address. You should be able contact Billing using the following link, /contactus/accounts-and-billing  and scrolling down and clicking on the red message us icon. This does not operate 24/7 and telephone calls take precedence. If you wish to call you should do so at 8am when lines first open and are least busy.

[eddiew]

As far as I can tell, there are currently zero ways to contact VM. Phoneline down without even a queuing system, web chat button MIA, no 'email us' or 'call me' to be found either.

Apparently the company has gone dark - a little ironic for an internet provider.

Not surprised so many people I know are switching to BT - at least they answer the phone!