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How do I cancel my service with Virgin if they won't answer the phone ?

Hi there...

So I'd like to cancel my contract with VM but no-one will answer the phone ?

What can I do ?

Thanks for any advice.

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Anonymous
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Re: How do I cancel my service with Virgin if they won't answer the phone ?

Call 150 from your Virgin Media phone or mobile, or call 0345 454 1111 from any other phone

Monday to Friday, 8am until 9pm

Saturday, 8am until 8pm and Sunday 8am until 6pm

Make sure you're calling in between those hours, follow options 1-1-5-4, for "thinking of leaving us".

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Re: How do I cancel my service with Virgin if they won't answer the phone ?

Or…

Either wait for the forum team to work through to your post (in a few hours / days) to see how they can help or consider the following:

  • make Ofcom aware of the issue by filling in their monitoring form here: Tell Ofcom.
  • Virgin Media's Terms and conditions (under section N, point 1.2) state ending the agreement in writing can be made to the following address:
    Virgin Media Sales Operation Support
    Diamond Plaza
    Daleside Road
    Nottingham
    Nottinghamshire
    NG2 3GG

    Be aware of early cancellation charges if still within the minimum contract period

    Use a postal service that provides confirmation of delivery, for instance Royal Mail's Recorded Delivery service; 30 days notice period starts from receipt.

    Also consider whether it is appropriate to quote your account password (the one quoted when calling Virgin Media)  in your cancellation letter to confirm you are the account holder.

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