So I'd like to cancel my contract with VM but no-one will answer the phone ?
What can I do ?
Thanks for any advice.
Call 150 from your Virgin Media phone or mobile, or call 0345 454 1111 from any other phone
Monday to Friday, 8am until 9pm
Saturday, 8am until 8pm and Sunday 8am until 6pm
Make sure you're calling in between those hours, follow options 1-1-5-4, for "thinking of leaving us".
Either wait for the forum team to work through to your post (in a few hours / days) to see how they can help or consider the following:
Virgin Media Sales Operation SupportDiamond PlazaDaleside RoadNottinghamNottinghamshireNG2 3GG
Be aware of early cancellation charges if still within the minimum contract period
Use a postal service that provides confirmation of delivery, for instance Royal Mail's Recorded Delivery service; 30 days notice period starts from receipt.
Also consider whether it is appropriate to quote your account password (the one quoted when calling Virgin Media) in your cancellation letter to confirm you are the account holder.