Help changing e billing / contact email address.

[Misty69]

Hi

I’d be grateful if someone could assist.

My husband phoned Virgin Media previously to alter the contact details on our account ( Email and Mobile number ) expecting our e-bills to be sent to the new email address.

However, for the last two months the e-bill has arrived at the old email address.

He phoned again the other day and verified the contact information had been changed and explained the issue we were having.

He was guided into changing the contact email on the My Virgin Media website and ended the call thinking the issue was solved.

We then discovered that all verification links send to the new email address were immediately expiring.

Having searched the forum I can see it’s a common issue.

We’re slowly swapping to using another provider for email for increased security.

I could really use some help to solve this.

Thanks.

[Ashleigh_C]

Hi there @Misty69 

Thank you so much for your post and welcome to the community forums, its great to have you back.

I'm so sorry to hear that  this has happened and I'd be more than happy to look into this with you via a Private Message.

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.