on 20-03-2022 19:54
Hi, i have been trying for 2 days to cancel my virgin media broadband via the WebChat & Phone services.
each time i get put through to a rep and answer the same questions over and over they finally say that they are transferring me to cancellations department only for all communication to cease. i have restarted the process over 10 times now only to be ignored.
this level of service is an utter shambles.
i need to cancel as i have signed upto an offer with my mobile provider that beats any deal VM can offer me
Please help.
on 20-03-2022 20:09
Try using the postal address on the following page.. Recorded "signed for" delivery would be recommended.
https://www.virginmedia.com/help/cancel-virgin-media
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