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Hello, i am not able to register an account

Joining in

Hello, i just recieve my bills by post, i am trying to register my account on the virgin media app on my phone, when putting my details from my bills, my name , account num and area ref , it is not accepting my details, instead it is telling me that "we can't find an account with the detail provided " please can you help 


Forum Team
Forum Team

Hi @Kavyman007 👋.

Thanks for reaching out to us, when creating an online account the website will ask you for your 10 digit account number, if your account number only has 9 digits then you would need to place a '0' in front of your account number. 

Please try that way and let us know how you get on.


Thank you for your reply

I was able to register 

Thanks alot