on 26-05-2022 20:59
Hi I am having a problem setting up my account as each time I enter a different password it says I cannot use that password. Can you please help with this?
on 27-05-2022 08:34
Good Morning @maximillion_16, and a very warm welcome to you!
Sorry to hear of the issues when trying to set up your self-care account
Can you please advise me if there are any error codes that populate on the screen when you attempt to set this up?
In addition, can you also confirm which link you've used when attempting to set this account up - Older page or Newer page
Kindest regards,
David_Bn
on 27-05-2022 17:13
Thank you for the prompt reply. There are no error codes appear and this what comes up:
The links both looked the same and I tried them both.
Please can IT sort this out for me.
on 27-05-2022 19:35
Thanks for coming back to us maximillion_16,
We can certainly get our IT team to take a look at this issue for you. Before we do this, we will need to ask if you have tried the following first.
Please try the above first, can you also try another web browser, clear all cookies/caches and history too. We also ask you to try a different device and try to register on our Virgin Media app.
Kind regards Jodi.
on 27-05-2022 20:02
I have tried all those things and the same error still comes up. I would like to have this resolved please.
on 28-05-2022 08:58
Thank you for checking this for us, what I will do now is send you a PM to confirm your details so this can be checked further.
Regards
Nathan
The do's and don'ts. Keep the community welcoming for all. Follow the house rules
on 01-06-2022 11:38
Thanks for chatting with me via PM @maximillion_16, I'm glad to hear this issue has now been resolved by our support team.
Please let us know if you need anything further.
Regards
Nathan
The do's and don'ts. Keep the community welcoming for all. Follow the house rules