Haven’t received welcome email

[MelissaAx]

Hi, I haven’t received my welcome email. I received my pre contract details, stating my new hub would be delivered today. I haven’t had any emails from virgin media since then & since I haven’t had my welcome email I don’t know my account number or area reference so can’t sign up for an account. Any help would be greatly appreciated thank you. 

[Lee_R · Accepted solution]

Hi MelissaAx, thanks for posting and welcome to our community.

Thanks also, for joining us as a customer. Sorry to hear you've not received your welcome email and therefore, you've not received details to enable you to register for My Virgin Media.  I would like to help you resolve this issue. I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R