On 26 October 2022, I received a bill via email amounting to £76.50, the breakdown is £20 shortfall from last month (September), £7.50 late payment fee and £49 for October. I have always paid my bills in full and on time each month for years. I have paid £29 each month since the renewal of the contract in July 2022, and therefore there should not be any shortfall or late payment fees. The outstanding amount is a mistake.
The contract renewed in July 2022 is £29 for 18 months, and therefore, I should have not received the £49 bill in the first place.
On my VM portal it said the £76.50 is due now, but I have called on 26 Oct 2022, one of the manager confirmed that it was a mistake and had been removed.
Please fix this problem for me, many thanks.
