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HELP! Virgin aren’t contacting me!

Hi, 

I have moved into a new property and placed an order with virgin 24-04-20. 
I received the below email but the tenant has cancelled their account with virgin and I have had NO further contact. I can’t call as it’s asking for an account number which I do not have so I am stuck in limbo not knowing what is going on with no tv or internet.

Please could a virgin tech contact me as I am extremely stressed about the situation! 

 

Thanks for contacting Virgin Media about getting some of our services. It's great to hear that you're thinking of joining us!

 

We've taken a look at your order, and it looks like we already have a Virgin Media account registered

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Re: HELP! Virgin aren’t contacting me!

Hi 

PM me some details and I will take a look for you. 

address, contact number please


Here to help! I'm a manager helping out whilst working from home. Find out more


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Re: HELP! Virgin aren’t contacting me!

How do I PM you sorry? 

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Re: HELP! Virgin aren’t contacting me!

PM you now thank you 

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