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Free upgrades are not free

A few days ago I received a mail from VM informing me that my fibre package had been upgraded to 100Mb.  It also assured me this upgrade was free.

I have two issues with this:

1. I didn't request this upgrade (or any of the previous ones that have happened)

2. It won't be a free upgrade - I can pretty much guarantee in nine months or so my monthly payments will be increased.

I would be more than happy with a lower speed eg 50Mb.  Is it not possible to reduce it to such a level, reduce my montly payments to suit and leave them there?

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Very Insightful Person
Very Insightful Person
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Message 2 of 5
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Re: Free upgrades are not free

You’re getting something for nothing and your complaining. There are more important things going on just now.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: Free upgrades are not free

As I think I made clear in my post, I'd be very surprised if it turns out to be something for nothing, it never has been in the past.

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Super solver
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Message 4 of 5
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Re: Free upgrades are not free

'I can pretty much guarantee in nine months or so my monthly payments will be increased'

the yearly increase you mean, that we all have. usually around october/november time.

at least you aren't with sky, have you seen they have just increased their prices.... poor timing on their part.
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Re: Free upgrades are not free

Spot on, absolutely correct dingbat4007

 

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