Forgot password when I want to talk over phone

[tommason41]

Hi, I have forgotten my virgin media telephone password! Are able to tell me how to recover it please? Regards Tom

[David_Bn]

Good Afternoon @tommason41, thanks for your post on our Community Forums, and I'm sorry to hear that you've not been able to issue the correct password when speaking to our team.

If a customer is not the account holder for the services, we would only be able to send a letter to the account holder, to the address where the services are installed.

However, if you are the account holder, and are not able to pass data protection, secondary questions can be asked.

Are you the account holder for the Virgin Media account? 

Kindest regards,

David_Bn

[tommason41]

Hi David, Thanks for your message.

yes, I am the account holder.

regards

Tom

[Paulina_Z]

Hi @tommason41,

Thank you for your response. Thank you for letting us know. 

I will send you a Private Message to confirm further details. Please keep an eye out for a purple envelope at the top right corner of your Forum post. I will be in touch soon.

Thank you.

[Paulina_Z]

Hi @tommason41,

Thank you for coming back to me via Private Message. I'm glad to hear that you've been able to get in touch with our team and have your security password amended.

If there's anything else we can do to help, please let us know. We're happy to assist! 🙂

Thank you.