on 29-01-2023 14:36
Hello
I have forgotten my telephone password please can someone help me reset them via PM?
Also the telephone line coming into my house was damaged a while ago (someone cut it with a hedge trimmer), just today I phoned up VM and managed to arrange a new broadband contract deal. However I forgot to mention the phone line some times cuts on or line quality is poor.
How can we get this fixed?
Thanks
Bill
Answered! Go to Answer
on 29-01-2023 16:46
Hi Bill,
VM have recently updated My Virgin Media and you should be able to update the telephone password by logging in there.
When logged in click on Account Settings > Account Details > scroll down to Telephone Security Details (memorable word) > and then click on Edit
Regarding the telephone fault, you should call 150 from a Virgin landline (if it's working) or mobile, or 0345 454 1111, option 2 (Faults)
When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc
Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.
Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.
on 29-01-2023 16:46
Hi Bill,
VM have recently updated My Virgin Media and you should be able to update the telephone password by logging in there.
When logged in click on Account Settings > Account Details > scroll down to Telephone Security Details (memorable word) > and then click on Edit
Regarding the telephone fault, you should call 150 from a Virgin landline (if it's working) or mobile, or 0345 454 1111, option 2 (Faults)
When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc
Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.
Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.
on 29-01-2023 17:46
Hi bsheraton, thanks for posting and welcome to our community.
Sorry to hear that you're having telephone service issues. And for any inconvenience this may be causing you. I would love to help you resolve this. We can also take a look at the other issue you raised. I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.
Regards
Lee_R