First bill

[Mz786]

Hi just a quick question. I’ve just received my first bill and on the virgin media app it says my payment date is the 4th of march but when I go to to the website MyVirginMedia and login to my account there it says my payment date is the 6th of march? Also on my app it says the payment is overdue and I should pay immediately but my first bill has just been generated today 20th February and have been given a direct debit payment date of march 4 on the app and march 6 on the website? What should I do? Thanks for ur time xx

[Natalie_L]

HI Mz786,

Thank you for reaching out to us here on the Community. 

I am very sorry to hear you are experiencing issues with the payment date on the app, we would be happy to help. 

I will just need to pop you over a private message to take some details as we will need to access the account to confirm what's happening. 

This message will be available via the purple envelope on the top right of this page.

Speak soon, 

[Natalie_L]

Hi Mz786,

Thank you for joining me on private message. 

I am very happy we have been able to help today. 

Please reach out if we can assist in the future. 

Thanks,