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Final refund

Hi, 

Our service was disconnected on 1st November due to a house move to an area not serviced by Virgin Media. You were given my new address over the telephone before the move and I am still waiting for my refund of around £45 47 days after disconnection...do you know when I might expect to receive the money due to me??

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Re: Final refund

Hi LindseyAust87. 

Thanks for your post and welcome to our community. 

Sorry to hear that you've left us as we don't supply your new home, this is disappointing. 

When you're due a refund due to disconnecting your account this would be done within 45 days of your disconnection date. 

We can certainly check your account to ensure this is being done and we'll take it from there so I'll pop you a personal message to get the ball rolling. 

Emma_C - Forum Team
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Re: Final refund

Hi Emma, it is over 45 days as we were disconnected on 2nd November and so would expect we would have had our refund cheque by now? 

Thanks

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