I'm trying so hard to get in contact with Virgin many times. The customer service is so bad and has been from the beginning. I'm feeling helpless and ripped off my money. Does anyone else feels this way?
Sadly we are not able to deal with packaged on here but....
Our messaging service is a dedicated support line where you can discuss your issues by SMS text. We’re on hand to deal with any of the queries you’d normally call us to discuss.
Just send us a text* with a description of your problem to 07533 051809 if it’s about your cable services, or 07533 016422 if you have a query about your mobile services. Your message will go into a queue and a representative will respond to you as soon as possible.
* You’ll need to be using a phone that can access the internet for our data protection checks