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External brown box cover missing

We had Virgin installed recently, however noticed after the install that the cover for the external box is missing. Would it be possible to be sent a replacement cover?

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Re: External brown box cover missing

Hi tom046,

Thanks for using the forums to get this issue looked into, also welcome to our Virgin Family!

Now I just need to ask a few more questions around this box you're asking about.

Can you describe hat it looks like please and where it is on your property?

What colour is it?

Is it on your wall of your house or on the pavement at the end of your drive?

Does it have any writing/logos on it?

Thanks,

Megan_L

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Re: External brown box cover missing

Thanks for getting back to me.

It is a brown plastic box on the wall of my property. It just looks like it is missing the front cover as you can see the cable from the house on a connector in there.

 

Tom

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Re: External brown box cover missing

Hi Tom046, 

Thanks for giving me that information, I'll be able to send out an engineer to get this fixed. I'll need to gather some more information from you within a PM which I'll send now. 

Speak soon!

Megan_L

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Re: External brown box cover missing

Following reading the post sent by Tom ,I have the same issue that the external brown box is missing and is sited on my wall .As explained in the message sent by Tom ,I can see the cable from the house on a wire connector exposed to the elements. Please, can you help me to send out an engineer to get this fixed.

Thanks Garry

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Re: External brown box cover missing

Hi place36,

 

Thanks for posting and welcome to our community 🙂

 

Happy to arrange an engineer to fix the cover, I've sent you a private message to get a few more details from you. (purple envelope, top right hand corner)

 

Alex_Rm

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