22-02-2023 02:48 - edited 22-02-2023 03:42
I'm really confused by an email I've just received
I'm suppossed to be on essential braodband plus
I received an email from you on 16.02.2023 saying:
|Here's how your changes affect your next bill:|
|Your next bill will be generated on 21st February 2023|
Your next payment is due on 13th March 2023
I thought this meant that I was susspossed to pay £1.17 on 13 March, which is why i havent paid anything yet, now i receive a bill for £119.
I'm on universal credit and having money issues and now you are adding extra costs to my bill.
If I had known that I had to still had to pay £55.75 by today I would have done it.
Now my online bill is saying i owe £119 and that I'm being charged £55.75 from 10 march to 9 april, but im now on essential package and this seems to concrtrdict the email i received from you on 16.02.23.
What is going on, im supposssed to bwe paying less and now im being charged more!!!!!
The last thing i need roight now is more streess and this is rely confusing me and trying to reduce my cost with virgin only seems to have cost me a lot more.
Please explain what is happening.
on 22-02-2023 08:18
Thanks for posting and welcome to the community.
Sorry for the bill confusion. I will send you a PM now to help further.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill