EssentiaL Broadband and London Underground

[xxamine]

At the top of the year i stumbled on Essential BB via Martin Lewis MSE.....as my bill was getting outto control for the smallest bundle so no brainer really, But what i'm asking should i still be able to get the virgin wifi on the trains still, cos i dont seem to be able to connect anymore 😾

[Nathan_B]

Hi there @xxamine, welcome back to our forum and thanks for your post.

Just to clarify, which train WIFI are you referring to? If you are travelling on a train and WIFI is available you should be able to connect.

Regards

Nathan

[xxamine]

Hi there Nathan,

Thanks for quick reply, well I used my usual login or would autoconnect when I get to the station, just doesn't connect to Virgin WiFi anymore 😿

[Ilyas_Y · Accepted solution]

Hey xxamine, thanks for the reply.

Does this happen on just one device or multiple devices? Let us know.

Kind regards.

[xxamine]

It seems my login has changed from my ntl email address to virgin gmail address, didn't see any notification about that, but yes I got connected 😻🥳

[Kath_F]

Hi xxamine, 

Thanks for coming back to us and letting us know things are resolved for you now. 

If you have any further issues, please come back and let us know so we can help you further. 

Thanks, 

[xxamine]

I'm having problems changing the email associated with my new bb service.

Unfortunatly its linked to my old ntl address from the 90's, which isnt really used but it seems my new email address has been used for my virginmedia general account, and it also changed i found out when i tried to connect to virginmedia on the underground

seee /post

https://community.virginmedia.com/t5/Managing-Your-Account-Cable/EssentiaL-Broadband-and-London-Unde...

So can anyone help?

Thx😽

[Ilyas_Y]

Hey @xxamine thanks for reaching out to us on the forums.

I'm sorry to hear about the issues with the email.
May I ask if you are referring to setting up an online My Virgin Media account? To where you can view your package, bills, add-ons etc?
Is it the email you wish to use is linked with a different one?

Let us know and we can go on from there.

Kind regards,
Ilyas.

[xxamine]

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@Ilyas_Y wrote

May I ask if you are referring to setting up an online My Virgin Media account? To where you can view your package, bills, add-ons etc?Is it the email you wish to use is linked with a different one?

Virgin Media has already setup a My Virgin Media account for me which is linked to my gmail account, which was also used to setup login to wifi on the underground, not by me as i was using the ntl login previously. 

I changed broadband recently and they are using my old ntl address but can seem to change it to my gmail 😾

[Ilyas_Y]

Thank you for clarifying @xxamine.

I will assist you further on this.
I will send a private message.
Watch out for the purple envelope inviting you in.

Kind regards,
Ilyas.