Email verification not working

[Sammy8]

Can anyone help me please? Ive lost count how many times I’ve tried verifying my email to gain access to my virgin media account. I received one email to verify my email which came up as expired, since then I’ve not received any. Argh! Rather frustrating to say the least. 

[Matthew_ML]

Hey Sammy8, thank you for reaching out and I am sorry your email verification is not coming through.

Is this your My Virgin Media account or have you changed the password recently?

Let me know and we can get this looked into for you. Thanks 

[Sammy8]

Hi Matt, Many thanks for getting back to me. Yes it’s my Virgin Media account. I’m a new customer and need to access my account to view my first bill etc. I’d really appreciate some help. Please find my VM details below. Sam

Account number: [REMOVED]

Area Ref: 31

[MOD EDIT: Personal and private information has been removed from this post.]

[Matthew_ML]

Hey Sammy8, thank you for reaching out and confirming this.

Please can I just check that you have registered for an online account?

You would have done this with the paperwork we sent over to you in the post / email? Thanks 

[Sammy8]

Honestly after moving from Cornwall to Coventry recently I’ve no idea, i’m so sorry. I am pretty sure that it’s registering for the online account thats causing me issues. I did go to register in order to view my bill etc but I’m not receiving any emails from your end. Hence my inability to actually verify my email address. I’ve tried many times but nothing is being received at my end. It’s not landing in my junk/spam folder either. Any help would be much appreciated as I’m desperate to use my account with VM as a form of verifying my address for other things. 

Sam

[Matthew_ML]

Hey Sammy8, thank you for reaching out and letting me know this.

Did you have an account with your previous account?

Also can you let me know what it is saying when you try and sign up any error messages for example? Thanks 

[Sammy8]

Morning, If you look at the two screenshots below it might help you. 

[Sammy8]

Sorry, I should have also mentioned that no, I’ve not had a VM account before. I received one email to verify my email address (as seen above) but no other emails at all. After clicking the link to verify my email address the ‘this link is expired’ appears. My requests for another email to verify my email doesn’t land in my inbox or junk folders.

[BEN_1990]

hi sam

I same with you...

[Matthew_ML]

Hey Sammy8,thank you for confirming this.

Okay I am going to send you a PM as I am going to need to raise an IT ticket for you.

Please look out for the purple envelope. Thanks