Virgin Media Community

[NotExactlyLying]

Hello,

When signing up to virgin media over the phone, the operator appears to have entered my email address wrong. Due to this, I do not know what my account number is and thus cant get help through the usual customer services. Money is being taken but I have not been sent a bill.

I am unsure how to rectify this issue as all access to help I have found either requires an email address or an account number.

[Molly_T]

Hi Notexactlylying, welcome to the community! Thank you for posting to bring this to our attention. 

So sorry to hear that this has happened! Do not worry, we will be able to help. 

I will send you a PM now to confirm a few account details and then we can get your contact email updated. 

You will find the PM in the top right corner of the page in your Inbox. 

All the best!