This letter would have been sent to any and all customers affected.
Our apologies if that wasn't advised on the phone.
Thanks for the reply Martin, apologies for delay in reply but have been busy looking at other TV/Phone providers 🤣 😂🤣😂
I did not receive this letter, can you confirm when it was sent, can you confirm that this would have been sent to ever Virgin customer as this would have affected everyone
Also, as I originally asked, can I be put back onto my old package?
Thanks for coming back to us and I'm sorry for the confusion this has caused you
This is something we may need to look into for you to confirm what date any letters were sent to you
Please check out the purple envelope in the top right hand corner for a PM from me, to discuss this further in a secure location