A couple months ago I contacted virgin after reading on the internet news article that they're joining in with the other big providers to help people with the cost of living crisis by lowering speeds and bills mid-contract with no penalty
I spoke with an advisor on live chat asking them what options I have regarding that and they were really confused by my question and declined saying "this isn't something we offer"
After reminding them that they should be and sending links as evidence to the article, he spoke with the supervisor "pfft" and eventually offered me this:
Keeping in mind I'm on a very expensive gig1 £62/month internet only package which I hugely regret signing up to-
"We can offer you 150mb for £60/month"
That is a drastic 90% reduction in speed for a 1% bill discount
So not only do they lie and say they don't offer that~ despite it being on the news for those Juicy brownie points but when you actually try and use it, it is worthless.
Is there any advisors around that can confirm this joke?