I recently updated by package to include mixit TV. I received an email confirming that my monthly bill would be £30. I am on a £25 18 month discount package and the TV extra is £5. However when I received my latest bill it says my monthly charge is £56 (plus installation charge etc, which I’m fine with) and that my discount has ended! I have 15 months left on that discount and I was clearly informed by email that my monthly bill would be £30.
customer service claim they don’t know what I’m talking about
Hi @Mogsab, thanks for your post although I'm sorry to hear the discrepancy on your bill.
Are you able to kindly provide a screenshot on here of the email in question? Please send this, but kindly make sure any personal details such as your full name, account number, email address or address are blurred out.
Still awaiting my updated bill, so hopefully everything will be sorted before the direct debit. I’ve had ongoing problems with the wrong bill amounts being sent and it appears that customer service have no sight on the contract that has been sent to me, which seems a bit daft. Is this something that Virgin media are looking to solve? It would be really helpful if you could call customer service and they could see previous correspondence