Another day, another issue with our virgin media bill and their awful customer service.
First issue is we agreed a direct debit with customer support who managed to screw it up the first time, a week later they have claimed to have fixed the issue. Now moving until 4 weeks later when direct debit is due out I received an email saying the bill is late. Check my bank account and they havent taken out any money from sept 30th and have also spelt out surname wrong.
To make matters worse we had numerous conversations with customer support about a special offer package of £55 a month we were put on only to be charged £62 a month. Promised several times this would be fixed and yet we are now charged £58.50 a month. This can't be the recent price rises as we received an email saying our deal would be honoured until Feb 2020 so this is yet another mistake.
Very frustrating as it so time consuming dealing with customer support and they do t seem to have a clue with what they are doing. Is there anyone from the digital team that can help us here so we dont have to waste an hour on the phone speaking to people and getting nowhere.
Afternoon unfortunately no as I haven't had a chance. Just got back to work after wedding and honeymoon last week and working on a trade show all weekend so extremely busy.
Calling customer support in the past is very time consuming and generally very frustrating process so figured it would be better to post here and wait for one of your team to respond. Issues tend to be dealt with far more effectively by one of your team than them.
Is there someone than help us here and take ownership of this issue rather me waste an hour of my time on the phone to people reading from a script for the problem not to be fixed?