on 24-05-2022 08:38
I’m receiving DEF01 error code when I’m trying register my account I have tried on web browser and the app
on 24-05-2022 11:42
Thank you for your post and welcome to our community forums. We're here to help.
I'm really sorry to hear that you seem to be facing an error when trying to register for a My Virgin Media online account. Have you tried clearing your cache and cookies to see if that helps at all?
on 24-05-2022 15:30
Clearning cache and cookies does nothing, nor does a different browser or app.
on 24-05-2022 16:39
That doesn’t work
on 24-05-2022 20:13
I have exact same issue this needs sorting.
on 24-05-2022 20:14
I'm sorry to hear this and thank you for trying.
Can you try and register via this link for us and let us know if you get the same error message?
on 24-05-2022 21:32
Still the same error message!
on 25-05-2022 07:07
It lets me sign up but when it gives me the option to choose my password it won’t let me progress past that page I’ve used several passwords even passwords that my phone recommended
on 25-05-2022 08:24
Thank you for that confirmation.
We are aware of an issue with the registering online accounts and are working to get this resolved as soon as possible.
on 14-06-2022 08:36
I am also now getting this message and this is 3 weeks after you’ve acknowledged the issue surely it shouldn’t still be happening weeks later ?