Hello Mr-Rob
thanks for taking the time to post in regards to the problems getting to speak to our contracts team. We're really busy at the moment and it is taking longer to get to our customers than we'd like at present but the team are working hard to get through the calls as quickly as possible.
All of our contact methods can be found here or you can text the team your query for free on 07533 051 809 between 7am and 11pm Monday to Friday, 8am and 8pm Saturday to Sunday and a member of our team will be happy to help.
Rob